Terms of Service & Conditions

1. Agreement & Legal Entity

These Terms of Service (“Agreement”) constitute a legally binding agreement between you (“Customer”, “Developer”, or “User”) and INFOSKILLS TECHNOLOGY PVT LTD (operating and doing business as NotifySetu, herein referred to as “NotifySetu”, “Company”, “we”, “us”, or “our”).

By accessing, browsing, registering for an account, or integrating the NotifySetu website, Developer Console, REST APIs, or SDKs, you agree to be bound by these Terms of Service.

2. Platform Description & Automated SaaS Services

NotifySetu is an automated software-as-a-service (SaaS) and API infrastructure platform designed for developers and businesses to orchestrate transactional notifications across multiple communication channels, including Email (AWS SES, SMTP), SMS, WhatsApp Business Platform (Meta), Web & Mobile Push, and Voice/OTP.

All message routing, channel failover, template rendering, webhook event dispatch, and usage analytics are performed automatically via software systems with zero human-driven manual interventions.

3. Merchant of Record & Payment Processing

Our order process and billing infrastructure are conducted by our online reseller and Merchant of Record, Paddle.com Market Ltd(“Paddle”, Judd House, 18-29 Mora Street, London, EC1V 8BT, UK).

Paddle handles all payment processing, invoicing, global sales taxes (VAT, GST, Sales Tax), billing customer support, chargebacks, and returns in accordance with Paddle’s Buyer Terms and Conditions.

4. Subscriptions, Trials, Cancellation & Refund Policy

Paid plans are billed in advance on a recurring monthly or annual subscription cycle.

• 7-Day Free Trial: All new paid subscriptions include a 7-day free trial. You may cancel at any point during the trial period with zero charges applied to your payment method.
• 14-Day Money-Back Guarantee: If you are not completely satisfied with NotifySetu within 14 days of your initial subscription payment date, you may request a 100% full refund with no questions asked.
• Self-Service Cancellation: You can cancel your subscription at any time via the Paddle Customer Portal in your dashboard (Settings > Billing) or by contacting support@notifysetu.com. Cancellation takes effect at the end of the current paid billing period with no subsequent renewals.
• Refund Processing: Approved refunds are returned to your original payment method (Card, PayPal, Wire, UPI) within 5 to 10 business days via Paddle.

5. Acceptable Use & Channel Policies

You agree to use NotifySetu in full compliance with all applicable local, national, and international laws, regulations, and third-party platform terms:

• WhatsApp Business Platform (Meta):When configuring WhatsApp dispatch, you must adhere to Meta’s WhatsApp Business Terms of Service and WhatsApp Business Messaging Policy. You must obtain explicit opt-in consent from end recipients prior to sending messages, respect opt-out requests (such as STOP), and only use pre-approved message templates.
• Email Delivery:You must comply with the CAN-SPAM Act, GDPR, and AWS SES Acceptable Use Policies. You must maintain low bounce (<5%) and complaint (<0.1%) rates and honor all unsubscribe mechanisms.
• SMS & Telephony: You must comply with TCPA, CTIA guidelines, 10DLC registration requirements, and TRAI regulations in India. Unsolicited telemarketing or spam is strictly prohibited.
• Prohibited Content: You may not use NotifySetu to transmit deceptive, fraudulent, defamatory, or unlawful communications, phishing campaigns, or malware.

Violation of any of these standards may result in immediate suspension or termination of your API keys and account without prior notice.

6. Data Processing & Privacy

We process your account data and notification payloads in accordance with our Privacy Policy and Data Processing Addendum (DPA). Customer retains full ownership of all data transmitted through the APIs.

7. Service Availability & Limitation of Liability

While NotifySetu employs automated multi-provider failover and high-availability cloud infrastructure designed for 99.9% uptime, services are provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, INFOSKILLS TECHNOLOGY PVT LTD and its suppliers shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use our notification services.